Information on Permanent Supportive Housing

(formerly Shelter Plus Care)


Who qualifies for Permanent Supportive Housing (PSH)?

Permanent Supportive Housing (PSH) is permanent housing with leasing or rental assistance paired with supportive services to assist homeless persons with a disability or families with an adult or child member with a disability achieve housing stability.

For more information on qualifications please visit:

How can a person be referred for Permanent Supportive Housing (PSH)? 

Persons can be referred to available housing resources and services in accordance with Continuum of Care (CoC) prioritization guidelines. The referral must come from a Point of Entry (POE) agency. It does not come from the Rochester Housing Authority.  A Point of Entry (POE) agency can be a Street Outreach worker, a Service Agency (Department of Human Services), a Shelter in which the person is sleeping, a Prison/Jail or Hospital. 

The Point of Entry (POE) agency will complete a Coordinated Entry (CE) intake/assessment VI-SPDAT screening which will determine the persons’ priority on waiting list. This information is then sent to Partners Ending Homelessness (PEH) to prioritize and place on Prioritization list.  

The prioritization list and available housing are based on the needs of the clients who are on the list. Clients who are most in need will be referred from the prioritization list first. Depending on who is currently on the prioritization list, as well as how many openings are available in the community unfortunately, PEH is unable to give any time frame of how long any client could be on the list. It is recommended that you stay proactive in added housing searches, and if an apartment is located that will fit the needs of an individual or family on the prioritization list before they receive a referral from Partners Ending Homelessness, it is advised that they take it. 

Use the following links for more information on the Coordinated Entry process:

What happens after persons information is sent to Prioritization waiting list?

Once a person is placed on the prioritization list, projects in the community that are dedicated to serving people experiencing homelessness and have CoC grant funds (such as the Rochester Housing Authority) report their openings to Partners Ending Homelessness (PEH) and receive qualifying persons names from the prioritization list. Once applicant’s information is received by project with opening, the project has a short time frame to contact that person and complete the eligibility process and get the person housed in unit.

Below is a flowchart provided by Partners Ending Homelessness (PEH) to demonstrate the process of obtaining Permanent Supportive Housing: 


Do you need help finding housing?

Coordinated Care Services Inc (CCSI), an agency not affiliated with The Rochester Housing Authority, has a free one-stop shop for listing properties and identifying appropriate housing for people experiencing homelessness in the Greater Rochester area.  HERE is a log-in link.

Landlords can list their available rentals and receive cash incentives in return for their help! Rapid Rehousing (RRH) and Permanent Supportive Housing (PSH) agencies can then search the database and match their clients to available apartments. Sign up today! There's even a "Contact Us" link at the top to reach help if you need it.