Maintenance / Work Order Dispatch

Repair Requests:

If you have a problem in your Public Housing unit, use the instructions below to submit a repair request. Maintenance work is completed by on site maintenance for routine requests. Emergency repairs are completed by after hours maintenance staff. Upon calling in a repair request, you are granting permission for a Rochester Housing Authority (RHA) maintenance worker to enter your unit if you are not home.

Contact Information:

Submit your repair request by calling (585) 464-9600. Provide your unit address, along with a detailed description of the problem and the location of the problem.

After Business Hours:

If you need emergency repairs after business hours, call the numbers above for the after-hours answering service which will take your information and determine if your situation is considered an emergency. Emergencies are dispatched to an on call maintenance worker who will either repair or abate the emergency.