Rochester Housing Authority Receives North America Community Visionary Award

April 21, 2023

Rochester Housing Authority receives North America Community Visionary Award

Technology innovation benefits Public Housing residents & housing voucher participants.

Rochester, NY— April 21, 2023 Shawn Burr, Executive Director of the Rochester Housing Authority (RHA) accepted the annually presented Community Visionary Award from MRI Software at the recent 2023 New York State Public Housing Authority Directors Association (NYSPHADA) meeting being held in Verona, NY.  MRI awarded the Rochester Housing Authority this honor for consistently sharing user feedback, ideas and suggestions to drive innovations that benefit the community and other Public Housing Agency clients.

RHA improved its communication with residents, applicants, and landlords by implementing a direct texting, calling, and emailing system.  Additionally, residents are also now benefitted by being able to easily pay electronically.  RHA recently migrated to MRI’s cloud-hosted environment which resulted in the ability to securely conduct business from anywhere with Internet connectivity.

When presenting the award, MRI cited RHA for providing feedback that has been instrumental in helping them to craft better processes to serve its customers and creating new client professional services. RHA continuously shares best practices with other agencies to help advance the industry.

“Rochester Housing Authority is honored to be recognized by MRI,” said Executive Director Shawn Burr. “We are proud of the communication and technology strides we have taken to benefit our communities, and look forward to continuing to enhance our communication, programs, and services into the future.”

About the Rochester Housing Authority

Established in 1955 as an independent public corporation by New York State Public Housing Law, the Rochester Housing Authority (RHA) serves more than 27,000 lower-income residents and program participants in a five-county Greater Rochester area including Monroe, Orleans, Livingston, Ontario, and Wayne Counties. Approximately 20% of those reside in the 2,400+ RHA public housing units, while others served receive assistance in the form of voucher or certificate programs that help them afford eligible, private housing.


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Amy Blum