[Update: March 19, 2020] - Free and low-cost Internet (and other) offerings for HUD-assisted residents during this COVID-19 crisis are available. For more information, click here: PDF
[March 12, 2020] - As things are evolving very quickly, we want to assure you that the health and safety of residents, participants and associates are our top priority. RHA is proactively preparing for, and working to help prevent, further spread of the virus. Residents and participants in our database have all received a ROBO call, text and email and a printed packet with recommendations. This is the best way to get you updated information quickly. Additionally, we’ve posted CDC guidelines at all offices and public housing sites, higher frequency of cleaning for commonly touched surfaces has been implemented, and additional hand sanitizing stations set-up at our properties. We ask that anyone who is, or feels, sick to stay home and to contact your medical provider for guidance.
Please note that walk-ins will NOT be accepted at Leasing Operations, Public Housing or Resident Services Departments until further notice. If you need assistance please visit our DIRECTORY for a list of department contact information. We have made this temporary adjustment on the recommendation of public health officials to reduce person-to-person contact. With closures across our community, Monroe County and the City of Rochester are providing supportive services for those in need including childcare, meals for children, and library services. See below for links to helpful information and resources.
- Centers for Disease Control – COVID-19 Frequently Ask Questions
- World Health Organization – COVID-19 Questions Answered
- Centers for Disease Control - Preventing COVID-19 Spread in Your Community
- Monroe County COVID Hotline – 585.753.5555 / vog.ytnuoceornom@91DIVOC
- New York State COVID Hotline – 888.364.3065