HCR HOME CARE

HCR Service Facilitators

Rochester Housing Authority has contracted with HCR Home Care to provide social work assistance to our residents who live in our designated elderly or disabled housing.

The HCR Service Facilitators are trained professionals who are available to assist our residents in a variety of ways.

The primary goal of the HCR Service Facilitator is to improve or maintain the quality of life of Housing Authority residents by linking them to available community services or resources.

Service Facilitators assist RHA residents in many ways such as:

• Reviewing and obtaining all available/appropriate benefits
• Assisting tenants with paperwork as needed
• Providing emotional support/counseling
• Assisting tenants with legal issues
• Providing medical linkages
• Assisting with necessary home services
• Assisting with yearly HUD recertification
• Helping tenants to understand their responsibilities as HUD tenants
• Advocating for tenants with building management when necessary


Service Coordinators possess a wide range of knowledge and materials encompassing benefits, health care, insurances, in-home services, human service resources, socialization, educational and training opportunities. Their services are free to RHA residents and confidential. 

Location	Service Facilitator	Office #
University Towers 625 University Avenue, 14607   Atlantic Avenue Townhouses Atlantic Ave & Alma Place, 14607	Viviana Soto   Monday - Friday     8:30 am – 4:30 pm	314-4087(cell) 697-1136(fax)
Danforth Towers 140 & 160 West Avenue, 14611   Glide Court Apartment 133-135 Glide Street, 14611   Lena Gantt	Lumarie Ramirez   Monday – Friday    8:30 am – 4:30 pm	314-1079 (cell)  697-7108(fax)
Lake Tower Apartments 321 Lake Avenue, 14608   Glenwood Gardens 41 Kestral Street, 14613   Lexington Court	Wanda Pacheco   Monday – Friday    8:30 am – 4:30 pm	329-2009 (cell)  697-7136(fax)
Hudson-Ridge Tower 401 Seneca Manor Drive, 14621   Parliament Arms Apartments 2126 St. Paul Street, 14621	Rosa Arroyo   Monday – Friday     8:30 am – 4:30 pm	314-4142 (cell)  697-1131(fax)
Kennedy Tower Apartments 666 S. Plymouth Avenue, 14608   Blackwell Estates Elmdorf Apartments	Dornetia Dorn   Monday - Friday    8:30 am – 4:30 pm	329-3313 (cell) 697-7121 (fax)